Terms of Service & Privacy Policy


The following terms ("Terms of Use") constitute an agreement between Roost Crate, LLC, a New York limited liability company ("ROOST CRATE"), and you that governs your use of the following Website and all of their associated services, content and functionality. The Terms of Use applies to the Website administered by ROOST CRATE located at http://www.roostcrate.com/ ("Website").  Your use of the Website constitutes your acceptance of, and agreement to the following Terms of Use. The Terms of Use apply to all Website users, including, but not limited to, viewers, vendors, customers, merchants, and contributors of content. ROOST CRATE reserves the right to modify, alter, amend, or update its Website, policies, and these Terms of Use. These Terms of Use are subject to change without notice. If you do not agree with or do not accept any part of these Terms of Use, you must not use the Website.  

Purchase Policies  

ROOST CRATE offers the ability to purchase its products on the Website through an online e-commerce platform hosted by Shopify. ROOST CRATE currently offers three subscription types: month-to-month, three-month and six-month (the “Terms”). ROOST CRATE also offers non-subscription gift and custom purchases. All purchase policies are described or linked to below. You can also find other helpful information through our FAQ .  


At the completion of each Term, subscriptions are automatically renewed for the same Term, unless the user notifies ROOST CRATE of the user’s intent to cancel or modify the Term per the cancellation policy noted below. Subscriptions cannot be cancelled during the Term. By purchasing a subscription, you agree that you are responsible for all reoccurring charges, which ROOST CRATE will charge on your payment source on file, until cancellation that complies with the policy below. ROOST CRATE charges the payment source on file on the 30th of each month.  

Refunds and Returns  

ROOST CRATE does not offer returns or refunds on any purchases.  All sales are final.  If your order arrives and you are not satisfied, please contact us immediately and we will work with you to make sure you are completely satisfied.


You may cancel any month-to-month subscription before the 20th each month. To cancel a three-month or six-month subscription after the initial Term, you must notify ROOST CRATE prior to 20th of the last month of the Term. To cancel, you must email info@roostcrate.com to inform ROOST CRATE of your intent to cancel before the relevant time period. Failure to adequately notify ROOST CRATE of your intent to cancel will result in automatic renewal of your Term.  


ROOST CRATE has made every effort to ensure the Website displays images of its products; however, ROOST CRATE cannot guarantee that your phone, tablet or computer monitor's display of any color will be accurate. Additionally, ROOST CRATE reserves the right to modify its packaging at any time.  ROOST CRATE reserves the right, but is not obligated, to limit the sales of its products to any person, entity, geographic region, or jurisdiction.  ROOST CRATE may exercise this right on a case-by-case basis. ROOST CRATE reserves the right to limit the quantities of any products offered.  All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of ROOST CRATE. ROOST CRATE will not be liable to you or to any third-party for any modification or change in a product's price. ROOST CRATE reserves the right to discontinue any product at any time. Any offer for any product made on the Website is void where prohibited.  


Customizable Items

All customizable items (i.e. personalized gift tag or sticker templates, uploaded documents, custom printing) included as part of an order will be printed exactly as you submit them, so it is your sole responsibility to ensure that all submissions are correct.  ROOST CRATE is not responsible for any misspellings, typographical errors, omissions, or any other inaccuracies contained in any submissions provided by you.

Accuracy of Billing and Account Information


ROOST CRATE reserves the right to refuse any order. ROOST CRATE may, in its sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that ROOST CRATE makes a change to or cancels an order, ROOST CRATE may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. ROOST CRATE reserves the right to limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, resellers or distributors.  You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.  We reserve the right to cancel your subscription at anytime for any violation of the Terms of Use. Use of the Website is void where prohibited.  


The Website may receive and store information, such as name, email address, address and other demographic information, that you voluntarily submit through the Website for the purpose of subscribing to the Website to receive newsletters, purchasing products or leaving comments on blog posts. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  The Website uses Shopify, Stripe and/or Square to service its ecommerce platform. Personal information, such as name, address, and email address, is collected for purposes of order fulfillment. All data transferred through Shopify is subject to Shopify’s Privacy Policy. All data transferred through Stripe is subject to Stripe’s Privacy Policy. All data transferred through Square is subject to Square’s Privacy Policy. Your data is stored through Shopify's, Stripe’s and/or Square’s data storage, databases, and the general applications. All Shopify, Stripe and Square data is stored on a secure server behind a firewall. All personal information transferred back to ROOST CRATE from Shopify, Stripe and/or Square is used for order fulfillment and addressing any customer service inquiries.  The Website may receive and store certain types of usage-related information when you interact with the Website, including, but not limited to, your computer's IP address and browser information. The information we collect is used to customize the content and/or layout of our page for each individual visitor.  The Website uses Google Analytics to track statistics regarding our audience and Website traffic. No personally identifiable information is transferred from the Website to Google Analytics. For more information on Google's Analytics privacy policies, please visit this site.  The Website use cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies or web beacons may also be used by third-party services, such as Google Analytics or Gourmet Ads.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.  

From time to time, the Website may engage in remarketing efforts with third- party companies, such as Google or Facebook, in order to market the Website. The Website may also use other third-party ad providers, such as OptinMonster, Gourmet Ads and Svorn. These companies use cookies to serve ads based on someone's past visits to the Website. At any time, you may opt out of Google Ads by modifying your Google Ad settings. You may also opt out of Gourmet Ads, by visiting Gourmet Ad’s privacy policy for instructions.  These third-party ad servers or ad networks use technology to the advertisements and links that appear on the Website send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and/or to personalize the advertising content that you see.  The use of cookies, web beacons, or similar technologies by these advertising service vendors is subject to their own privacy policies, not ours, and ROOST CRATE disclaims all liability in connection therewith.  The Website engages in sponsored campaigns with various influencer networks, brands, and agencies. All sponsored content is duly disclosed in accordance with the FTC's requirements. From time to time, these sponsored campaigns utilize tracking pixels, which may contain cookies to collect data regarding usage and audience. This information is collected by the sponsoring company to track the results of the campaign. No personally identifiable information collected by the Website is used in conjunction with these tracking pixels.  The Website engages in affiliate marketing, which is described more fully below. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.  

Third-Party Use of Personal Information  

The Website may provide personal information to an applicable third party in order to provide services. Currently, the Website uses the services of Mailchimp and Sumo Me for delivery of email updates. Mailchimp's use of your personal information is subject to Mailchimp's privacy policy. Sumo Me’s use of your personal information is subject to Sumo Me’s privacy policy.  As discussed in the section above, the Website uses Shopify, Stripe and/or Square for its ecommerce platform. All personal information entered into these sites are subject to their respective privacy policies.  

At this time, your personal information is not shared with any other third-party applications. If a new service provider is engaged, these terms will be amended accordingly.  

Will the Website Share the Personal Information It Collects?  

The Website will not sell, distribute, or reveal users’ email addresses or other personal information, except when required by law, without their consent.  ROOST CRATE may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.  

Modification or Deletion of Personal Information  

You can decline to submit personal information at any time. If you decline, ROOST CRATE may not be able to continue to provide service to you. You may request deletion of your personal information to the Website by sending an email to info@roostcrate.com, but in some cases, we may be required to keep your information by law. In such a case, it would no longer be active and would be kept separately in an archive.  


The Website engages in affiliate marketing. This means that if you use an affiliate link to make a purchase, the Website will receive a commission on that purchase. All efforts are made to ensure that affiliate links are disclosed in accordance with the FTC.  ROOST CRATE is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and link to Amazon.com.  


From time to time, the Website may post sponsored content from an advertiser. This means that an advertiser, which may be a brand, agency, or influencer network, will contract with ROOST CRATE to create content featuring certain messages or product placement. Pursuant to the FTC's requirements, all such advertisements on the Website are clearly and conspicuously disclosed.  

Even though compensation (cash, free product, services) is received for in exchange for this sponsored content placement, ROOST CRATE gives its honest opinion, findings, beliefs, or experiences in such content. All views expressed on the Website are those of the content creator. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider, or party in question.  

Registration & Restricted Access  

Access to certain areas of the Website may be restricted. ROOST CRATE reserves the right to restrict areas of the Website at its sole discretion.  Some restricted areas of the Website may be made available to you as a registered user. When you are registered, you are required to create a user profile, which may include a username and password. You agree to keep your username and password confidential. If you suspect your Roost Crate password has been compromised, you must notify ROOST CRATE immediately at info@roostcrate.com. ROOST CRATE will not be liable for any loss caused by the unauthorized use of your account; however, you may be liable to ROOST CRATE or other third parties for any losses incurred due to such unauthorized use.  ROOST CRATE may disable your username and password at its sole discretion.  ROOST CRATE reserves the right to modify methods for registration and access levels of registered users from time to time.  

Children's Information  

The Website does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that the Website have personally-identifiable information of a child under the age of 13 in its database, please contact us immediately info@roostcrate.com and ROOST CRATE will use its best efforts to promptly remove such information from our records.  

Use of the Website  

Unless otherwise stated, ROOST CRATE owns the intellectual property and rights to all content and material on the Website. Subject to the license below, all intellectual property rights are reserved.  You may view, download (for caching purposes only), and print pages for your personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.  

The following uses are not permitted:  

  • Republication of content from the Website, unless content is specifically and expressly made available for republication;
  • Sale, rental or sub-license of any content from the Website; Reproduction or duplication of any content on the Website for commercial purposes;  Modification of any content on the Website, unless content is specifically and expressly made available for modification;
  • Redistribution of content of the Website, unless content is specifically and expressly made available for redistribution.  


From time to time, the Website will utilize various plugins or widgets to allow sharing of content via social media channels, email or other methods. Use of these plugins or widgets does not constitute any waiver of ROOST CRATE' intellectual property rights. Such use is a limited license to republish the content, with full credit to ROOST CRATE.  

You must not use the Website in a way that causes, or may cause, damage to the Website or impair the availability of access to the Website. 

You must not decompile, reverse engineer, disassemble or otherwise reduce the Website, except to the extent that such activity is expressly permitted by applicable law. 

You must not use the Website to copy, store, host, transmit, send, use, publish or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit and/or other harmful code or malicious software.  

You must not conduct any systematic or automated data collection activities, including, but not limited to scraping, data mining, data extraction or data harvesting on or in relation to the Website without ROOST CRATE' express written permission.  You must not use the Website to transmit or send any unsolicited commercial communications.  You must not use the Website for any third-party marketing without ROOST CRATE's express written permission.  In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related Website, other Website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website. ROOST CRATE reserves the right to terminate your use of the Website for violating any of the prohibited uses.  


Unless otherwise noted, the design, content and all components of the Website are copyrights owned by ROOST CRATE, LLC or third parties and are protected by United States and international copyright laws.  


ROOST CRATE is a trademark of Roost Crate, LLC and is protected by United States trademark law. ROOST CRATE's trademarks and trade dress may not be used in connection with any product or service that is not ROOST CRATE, in any manner likely to cause confusion among consumers or in any manner that disparages or discredits ROOST CRATE.  From time to time, the Website will legally utilize trademarks owned by third parties related to ROOST CRATE's products or services. These trademarks are the respective property of their owners.  


You grant ROOST CRATE a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute any content you contribute to the Website. This includes, but is not limited to, text, images, audio material, video material and audio-visual material. This license extends to all known and future media. You also grant ROOST CRATE the right to sub-license these rights and the right to bring an action for infringement of these rights.  


Any content you contribute to the site, including, but not limited to text, images, audio material, video material and audio-visual material, must not be illegal or unlawful, may not infringe on any third-party's legal rights, and must not be capable of giving rise to legal action whether against you or ROOST CRATE or a third party. ROOST CRATE reserves the right to edit or remove: (i) any material submitted to the Website; (ii) stored on ROOST CRATE' servers; or, (iii) hosted or published on the Website. ROOST CRATE takes no responsibility and assumes no liability for any content posted by you or any third party.  

Notwithstanding ROOST CRATE' rights under the Terms of Use, ROOST CRATE does not undertake to monitor the submission of all content to, or the publication of such content on, the Website.  


If you send ROOST CRATE an email, register to use the Website or provide your email to ROOST CRATE in any other way, you consent to receive communications from ROOST CRATE electronically, either directly or through its third-party communications (e.g., Mailchimp). You agree that all legal notices provided via electronic means from ROOST CRATE satisfy any requirement for written notice.  


The Website may contain links to third-party Website that are not governed or controlled by ROOST CRATE. You represent and warrant that you have read and agree to be bound by all applicable Terms of Use and policies for any third-party Website that relates to your use of the Website. ROOST CRATE assumes no control or liability over the content of any third-party sites. You expressly hold harmless ROOST CRATE from any and all liability related to your use of a third-party Website.  Prior to engaging in any commercial transactions with any third parties discovered through or linked on the Website, you must complete any necessary investigation or due diligence. If there is a dispute for any commercial transactions with a third party discovered through or linked on the Website, you expressly hold ROOST CRATE harmless from any and all liability in any dispute.  

Errors, Inaccuracies, and Omissions  

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. ROOST CRATE reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if any information on the Website is inaccurate.  ROOST CRATE undertakes no obligation to update, amend or clarify information on the Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website, should be taken to indicate that all information on the Website has been modified or updated.  

No Warranties  

The Website is provided on an "as is" and "as available" basis without any representations or warranties, expressed or implied. ROOST CRATE makes no representations or warranties in relation to the Website or the information and materials provided therein.  ROOST CRATE makes no warranty the Website will meet your requirements; will be available uninterrupted; timely and free of viruses or bugs; or represents the full functionality, accuracy, and reliability of the Website. ROOST CRATE is not responsible to you for the loss of any content or material uploaded or transmitted through the Website.  

Limitation of Liability  



ROOST CRATE has made every effort to ensure that all information on the Website has been tested for accuracy. ROOST CRATE makes no guarantees regarding the results that you will see from using the information provided on the Website.  From time to time, the Website may discuss topics related to health, fitness, food, or recipes. All Website content is provided for informational purposes only.  You must not rely on the information on the Website as an alternative to advice from your medical professional or healthcare provider. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment as a result of any information provided on the Website.  Consult a physician or medical professional before beginning any fitness program or changing your diet. Any form of exercise poses inherent risk of injury and by voluntarily engaging in any exercise or workout presented on the Website, you assume the risk of any potential injury that may result.  The information provided on the Website is provided "as is" without any representations or warranties, express or implied. The Website make no representations or warranties in relation to the information provided in the content.  

Food Allergies  

ROOST CRATE offers, among other things, gift boxes and a monthly subscription service through the Website where users can purchase handmade, artisan-crafted goods for bath, body and home (the “Products”). The Products offered through the ROOST CRATE subscription service include food items, which may include common allergens, such as peanuts, tree nuts, soy, milk, eggs, gluten, wheat and other known allergens. ROOST CRATE communicates with the vendors who provide the Products about the ingredients they use and the environments the Products are made in. ROOST CRATE makes a concerted effort to communicate all of the ingredients and environments accurately. Nonetheless, ROOST CRATE cannot guarantee that its products are free of peanuts, tree nuts, soy, milk, eggs, wheat or other known allergens. As such, ROOST CRATE does not assume liability for adverse reactions to Products offered through ROOST CRATE. Users concerned about food allergies must be aware and utilize the recipes, product recommendations and contents of the ROOST CRATE subscription service at their own risk.  

Indemnity  You agree to defend, indemnify and hold ROOST CRATE, its members, employees, officers, directors, managers and agents harmless from and against any and all losses, claims, suits, actions, liabilities, obligations, costs and expenses (including reasonable attorneys' fees and expenses) which ROOST CRATE suffers as a result of third-party claims based on: (i) your negligence or intentional misconduct, (ii) your breach of any provision of the Terms of Use (including representation or warranty); (iii) materials prepared or provided by you including, but not limited to, any claims of infringement, or misappropriation of copyright, trademark, patent, trade secret, or other intellectual property or proprietary right, infringement of the rights of privacy or publicity, or defamation or libel; or (iv) death, personal injury, or property damage arising out of, or relating to, your obligations hereunder.  


The Terms of Use will be governed and construed in accordance with the laws of the State of New York. Any controversy or claim arising out of or relating to the Terms of Use, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of any such arbitration shall be in or near Clifton Park, New York. The parties also agree that the AAA Optional Rules for Emergency Measures of Protection shall apply to the proceedings. If any provision(s) of the Terms of Use is held to be invalid, illegal or unenforceable, the remaining provisions shall be severable and enforceable. If a provision is excessively broad, such a provision shall be limited or reduced in scope so as to be enforceable. The Terms of Use may not be assigned by you without ROOST CRATE's prior written consent, however, the Terms of Use may be assigned by ROOST CRATE in its sole discretion. The Terms of Use are the final, complete and exclusive agreement of the parties with respect to the Website offered by ROOST CRATE. The Terms of Use may not be altered or modified except by prior written agreement by the parties. All notices with respect to the Terms of Use must be in writing and may be via email to info@roostcrate.com.